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Posts Tagged ‘customer service’

Resumes Are Better Without Alphabet Soup

Wednesday, June 2nd, 2010

You can spot them a mile away – resumes that look like someone loaded up a Microsoft Word template, punched in their information, then sent it to every job posting they could find.

Does this sound at all like your resume?

They probably start with an Objective statement proclaiming the candidate’s desire to secure a position among a progressive and upward-mobile organization.

Next up is the candidate’s skills, a veritable alphabet soup of every technology they ever came across. Honestly, does anybody really have useful knowledge of everything including ASP, Java, C++, Assembly, COBOL, Lisp, Python, Erlang, Ruby, PHP and Haskell? Yes, we get that you are smart and can work in any environment we throw at you, but what are you awesome at? I can’t tell.

Next is education, usually just the program name and sometimes a GPA. No real details about what the program consisted of – the point, after all, is that the candidate has an education, right?

Finally, the awful listing of every company the candidate has ever worked at going all the way back to the summer job they had in high school. Each is illustrated with so many jargon-filled bullet points that the resume takes up three pages and gives no really useful information about the candidate or their skills.

Sad to say, most resumes fit this pattern. The good news for you is the bar is set low which means it can be incredibly easy to stand out from the crowd.

Lose the Objective
The objective statement is the biggest sin academia has thrust into the world. The company you’re applying for does not care about your objectives and long term plan; their concern is finding a skilled worker who can meet their objects. Sorry to re-use a tired paraphrase, but ask yourself what you can do for the company, not what the company can do for you. Leave your expectations out of the mix until you hit the negotiation stage.

Less is More
Rather than listing every programming language you’ve ever heard of, list the top 2 or 3 you’re best at. If that means you can only list PHP because you live breathe and eat it, do so.

This is a bit intuitive: Showing a dozen skills will not keep the doors open for the best possible job. The reverse is true – rather than leaving recruiters confused as to whether you’re a good fit for their job, let them filter you if need be. Think about it – if you are that amazing PHP programmer, do you really want to be developing COBOL on mainframes all day?

Tell a Story
Try to put yourself in the shoes of the person who will be reading your resume. They will be reading other people’s resumes as well, most of which will look alike except for the author name at the top of each page. It should be a fairly easy job – just pick the candidate whose skill set matches the requirements of the job and hire them.

The reality is much more difficult. Even if a manager has the budget needed to hire someone, they may not be able to find the right person to fill the job. Skill is only part of the story – personality also plays a large factor. It isn’t enough to have someone who knows the job; it has to be someone who will fit in with the team and be a pleasure to work with.

Don’t just talk about your skills – talk about you. What do you bring to your work that no one else on earth can duplicate? You could start with a ‘hobbies’ section on your resume, but I recommend injecting as much of your own voice everywhere you can.

Rather than simply describing your job functions for each position you held, write about what your learned during your time at each company. What contributions were you able to make to the bottom line? Remember, your potential employer is hiring you because they want to make money.

Using a Cell Phone as Backup Internet

Monday, May 24th, 2010

Since we live in the country and rely on line-of-sight Internet for our connectivity, I’ve been increasingly frustrated with service quality and uptime programs. There are a lot of reasons I want to move to a denser population area but access to a proper Internet connection is high on my list.

My phone has turned out to be a decent alternative; using instructions I found online I was able to re-purpose my Palm Pre as a WiFi router. It’s still not broadband but it gives me a way to check my email when my Xplornet fixed wireless (often) fails.

Although Bell Canada supports tethering with their smartphone plans, they don’t go out of their way to make it obvious how to do it. My Tether turned out to be worth the cost; even though there is a free version you can use if you want to play with the settings.

Can’t Change Country of Adobe Account

Wednesday, November 12th, 2008

Aside the from the bloated abomination that is Acrobat Reader, I can confess that I am a proponent of software from Adobe.  As a long time user of Photoshop and Illustrator, I have always found their products to be powerful and usable.

Recently I’ve taken up time creating applications with a trial version of Flex Builder.  This is the first time I have ever really given a product a full test drive during the trial – normally it gets used once or twice then forgotten about.  Flex Builder is a solid product, built on a great platform.  I can’t get enough of it.

Since I truly like this software, I decided to go ahead and plug in my credit card information to get myself a full copy.  When I got to the Adobe online store though, I was sadly let down by my experience.

I am in Canada but for some reason my existing account has ‘United States’ listed as my address.  Not a big deal, I’ll just change it, right?  No – it is not a changeable field.  You can change your region on the Adobe site but that doesn’t affect your account at all.  If I can’t change my country, I can’t order online because my credit card information will be wrong.

Not a big deal – I called the sales phone number and explained what my problem was, hoping to order the product by phone.  You can’t order software for download by phone, they will only ship it to you.  I’d much rather just have the serial number, so I am transferred to the online support department to get the country of my account changed.

Once I noticed my phone timer had reached 37 minutes, I hung up and tried searching the Internet for a solution to Adobe’s problem.  I found this blog: http://www.gurtle.com/ppov/2008/10/17/adobe-id-customer-service-fail/

Basically, you can’t change your country.  The only way to do it is to create a new account with the correct country.  It would have been nice if the gentleman in sales had known to tell me that instead of letting me wait on hold for an indefinite period of time.

Really, the reason I am most angry is because the muzak that plays on Adobe’s hold line is not just obnoxious, it’s too loud.  Right now my head is ringing and I still have no Flex Builder to play with.


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